Privacy Policy

1. General provisions

This Privacy Policy (the "Policy") sets out how personal data of users of fl.scw.az (the "Platform", the "Site") is collected, stored and used. The Site is operated by SCW-FREELANS (the "Operator", "we").

By using the Site and creating an account, the User confirms that they have read this Policy and consents to the processing of their personal data on the terms set out below.

2. What data we collect

2.1. Data you provide yourself

• First name, last name, email address — upon registration.
• Avatar, cover image, city, specialization, "about me" description — if you fill them in.
• Portfolio items, gig descriptions, briefs, correspondence with other users and the administration.
• Files you attach to messages and orders.

2.2. Data collected automatically

• IP address and browser technical data — to protect against fraud and suspicious activity (see Section 5).
• Cookies — only with your consent, see Section 4.

2.3. Financial data

The history of transactions on your internal balance (top-ups, charges, escrow, payouts) is kept for accounting, dispute resolution and legal compliance. Payout details (card/account number) are processed by our payment partner at the time a payout is confirmed and are not stored by the Platform in plain form for longer than the transaction requires.

3. Purposes and legal grounds for processing

• Performance of the contract — registration, running the service catalog, creating and supporting orders, messaging, notifications, support.
• The Operator's legitimate interest — preventing fraud and attempts to take deals off the platform, resolving disputes, keeping the service secure.
• Your consent — analytics and marketing cookies (see Section 4), marketing emails (can be turned off in account settings).
• Legal requirements — retaining financial records needed for tax and accounting purposes.

4. Cookies

On your first visit to the Site you are asked whether to allow analytics cookies (the consent banner). Technical cookies required to sign in and for the Site's basic operation are always used — without them the Site cannot function correctly.

Analytics cookies (Google Analytics, Yandex.Metrica) are set only with your consent and are used to measure visits and improve the Site. You can withdraw consent by clearing cookies in your browser settings.

5. Security

The Platform keeps a log of security events (password-guessing attempts, suspicious payout requests, attempts to exchange contacts off the platform, etc.), recording the IP address and the circumstances of the event. Some of these checks are performed automatically, including with the help of AI. This data is used solely to protect Users and the Platform and is not shared with third parties except as required by law.

Passwords are stored in irreversibly hashed form. Access to personal data within the Operator's team is limited to the roles that need it to perform their duties.

6. Data retention and deletion

Personal data is kept for as long as the account is active. Conversations you delete (the "Delete chat" feature) are kept for 7 days in case of a dispute and are then permanently erased. Financial history is kept longer, for the periods required by accounting legislation.

When an account is deleted, we anonymize or delete data that is not needed to fulfil already-completed obligations (including financial ones) and is not the subject of an ongoing dispute.

7. Sharing data with third parties

We do not sell personal data or share it with third parties for advertising purposes. Data may be shared:

• With payment partners — to the extent needed to process a payment or payout.
• With analytics services (Google Analytics, Yandex.Metrica) — anonymized technical data only, and only if you consented to analytics cookies.
• Where required by a lawful request from government authorities.

8. Your rights

• Find out what data of yours is being processed.
• Correct inaccurate data — via your profile settings.
• Withdraw consent to analytics cookies — by clearing your browser's cookies; the consent banner will appear again.
• Request deletion of your account and the related personal data — by contacting support.

9. Contact

For any questions about the processing of personal data, please contact us through the support section of your dashboard.

10. Changes to this Policy

The Operator may amend this Policy. The current version is always available on this page. Continuing to use the Site after changes are made means you accept the new version.