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⚠️This is a draft prepared as a basis for legal review. Before publication and taking effect, it must be reviewed and approved by a lawyer in accordance with the applicable legislation of the Republic of Azerbaijan.

User Agreement

Revised August 3, 2026

1. General Provisions

This User Agreement (hereinafter — "Agreement") governs the relationship between SCW-FREELANS (hereinafter — "Platform", "we") and individuals and legal entities (hereinafter — "User") using the website fl.scw.az and associated services. By registering on the Platform, the User confirms that they have read and fully accept the terms of the Agreement and the Dispute Resolution Policy.

1.1. Definitions

  • Customer — A User placing a project or ordering a service.

  • Contractor — A User providing services for remuneration.

  • Service (gig) — An offer by the Contractor placed in the catalog.

  • Project — A task placed by the Customer for Contractors to respond to.

  • Order — An agreement between the Customer and the Contractor regarding a specific Service or Project.

  • Escrow Account — An internal account of the Platform where the Customer's funds are temporarily held until the completion of the Order is confirmed.

2. Registration and Account

Registration with a valid email and email address confirmation is required to use most functions of the Platform. The User agrees to provide accurate data and is responsible for maintaining the security of access to their account. The same account can simultaneously act as both a Customer and a Contractor — switching modes is available in the personal account. The Platform reserves the right to block the User's account in case of violation of the terms of this Agreement, including fraudulent actions, attempts to bypass the escrow mechanism outside the Platform, or abusive behavior towards other users.

3. Placement of Services and Projects

Services placed by Contractors undergo moderation before publication in the catalog. The Platform reserves the right to reject a service that does not comply with the theme of the marketplace or legal requirements. The Customer places a Project with a description of the task; Contractors respond with proposals. The Customer independently selects the Contractor for further work.

4. Payment and Escrow

Payment for the Order is made through the Platform's built-in escrow mechanism:

  • Upon placing an Order, the amount is deducted from the Customer's balance and held in the Platform's escrow account ("In Escrow" status).

  • After the work is completed, the Contractor marks the Order as submitted ("Submitted" status).

  • The Customer checks the result and confirms completion — funds (minus the Platform's commission) are transferred to the Contractor's balance ("Completed" status).

  • If the parties fail to reach an agreement, either party may open a dispute — the resolution procedure is described in the Dispute Resolution Policy.

The Platform's commission is deducted from the amount due to the Contractor and depends on their level (New — standard rate, Top Contractor — reduced rate). Current commission rates are specified in the "Rates" section and may be changed by the Platform with at least 14 days' notice to Users. Withdrawal of funds by the Contractor is carried out upon request in the personal account upon reaching the minimum withdrawal amount established by the Platform. Payments are made in Azerbaijani Manats (AZN) to the payment details specified by the Contractor.

5. Verification of Contractors

A Contractor may apply for verification by attaching supporting materials. After the application is approved by the administration, the Contractor's status is upgraded from "New" to "Verified", which is displayed in their profile and service cards.

6. Rights and Obligations of the Parties

6.1. The Platform agrees to:

  • Ensure the functioning of the escrow mechanism and the protection of the Customer's funds until the completion of the Order is confirmed;

  • Consider disputes between the parties in accordance with the procedure established by the Dispute Resolution Policy;

  • Not disclose personal data of Users to third parties, except in cases provided for by legislation.

6.2. The User agrees to:

  • Not involve the other party of the Order in payment outside the Platform, bypassing the escrow mechanism;

  • Not post contact details (phone number, email, links to messengers and social networks) in the profile, description of services and projects, responses, and order correspondence to arrange work outside the Platform — such messages may be blocked automatically, and support will be notified of the attempt;

  • Provide truthful information about themselves and the services provided;

  • Comply with the legislation of the Republic of Azerbaijan when providing services through the Platform.

7. Dispute Resolution

The procedure for opening and reviewing disputes regarding Orders is governed by a separate document — the Dispute Resolution Policy, which is an integral part of this Agreement.

8. Limitation of Liability

The Platform acts as a technological intermediary between the Customer and the Contractor and is not a party to the agreement for the provision of services between them. The Platform is not responsible for the quality of services provided by Contractors, except in cases explicitly provided for by this Agreement (in particular, escrow protection of funds until completion of the Order is confirmed).

9. Modification of Terms

The Platform reserves the right to make changes to this Agreement. The current version is always available at this address indicating the date of the last update. Continued use of the Platform after the publication of changes constitutes the User's acceptance of the new version.

10. Applicable Law

This Agreement is governed by and construed in accordance with the legislation of the Republic of Azerbaijan. All disputes not settled in accordance with the procedure provided for by the Dispute Resolution Policy shall be resolved in accordance with the current legislation and jurisdiction of the Republic of Azerbaijan.

11. Contacts

For questions related to this Agreement, please contact us via the support section in your personal account.