Safety and disputes

Yes — until the order is confirmed as complete, funds are held in the platform's escrow account rather than transferred to the freelancer directly. That's the core protection for both sides of the deal.

You can't open a dispute directly — first contact support and describe the problem with the order. If support can't resolve it, the case gets escalated to arbitration: the order status changes to "Dispute," and an arbiter decides whether to refund the client or pay the freelancer after reviewing materials from both sides. Details are on the "Dispute Resolution" page.

No — that violates the Terms of Service and strips both sides of escrow protection. We recommend keeping all payments on the platform.