For clients

When you place an order, the amount is deducted from your balance and held on the platform's escrow account. The freelancer only receives payment once you confirm the work is done. If something goes wrong, first discuss it in the order chat; if you can't reach an agreement, contact support — if needed, they'll escalate it to arbitration.

Online balance top-up is currently being finalized on our end. If you need to place an order right now, contact support from your dashboard and we'll help.

First try to resolve it through the order chat. If you can't reach an agreement, contact support (you can do this right from the order page) and describe the situation with evidence. If support can't resolve it another way, the case gets escalated to arbitration — an arbiter will review materials from both sides and decide whether to refund you or pay the freelancer.

Yes, the "Projects" section — post a task with a description, freelancers will respond with proposals, and you choose who to work with.